What Is a Hiab Freight Service?

A Hiab freight service uses a truck-mounted crane to lift, move and place heavy or awkward freight where forklifts, docks or tail-lifts are unavailable. This guide explains how Hiab trucks work, what they can handle and when a Hiab delivery is the safest option.

What Is a Hiab Freight Service?

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What Is a Hiab Freight Service?

A Hiab freight service uses a truck fitted with a hydraulic crane to load and unload freight directly from the vehicle. While Hiab is a crane brand name, the term is widely used in Australia to describe crane-equipped trucks.

Hiab trucks allow freight to be delivered and positioned in locations without forklifts, loading docks or suitable ground access, making them essential for construction, industrial, rural and residential deliveries.

How a Hiab Truck Works

A Hiab truck can be a rigid, flatbed, tray or pantech vehicle fitted with a hydraulic crane mounted behind the cab or at the rear of the truck.

The crane is operated using manual controls or a remote system, allowing the operator to lift, rotate and precisely place freight without additional on-site equipment.

What Type of Freight Requires a Hiab?

Hiab services are used when freight cannot be safely unloaded using pallet jacks, forklifts or tail-lifts. Common freight types include:

  • Machinery and industrial equipment
  • Air conditioning units and HVAC components
  • Generators, compressors and pumps
  • Construction materials such as beams, pipes and scaffolding
  • Timber packs, steel bars and long products
  • Water tanks, IBCs and large containers
  • Stone, pavers and landscaping materials
  • Stillages, crates and oversized pallets

Hiab vs Tail-Lift: What’s the Difference?

A tail-lift lowers freight from truck height to ground level but cannot lift items from the ground or place freight into position.

Hiab services are required when freight:

  • Cannot be moved manually on a pallet jack
  • Exceeds tail-lift weight or size limits
  • Is positioned away from the kerb
  • Needs lifting over fences, barriers or uneven ground
  • Requires accurate placement rather than kerbside drop-off

Types of Hiab Trucks

Hiab trucks are available in multiple configurations depending on lifting capacity and reach.

  • Light-duty Hiabs for short reach and lighter loads
  • Medium-duty Hiabs for bulky pallets and machinery
  • Heavy-duty Hiab crane trucks for large or dense freight
  • Extendable boom Hiabs for lifting over obstacles or into restricted spaces

Hiab Lifting Capacity and Reach

Hiab lifting capacity depends on crane size and boom extension. Important considerations include:

  • Maximum capacity is highest close to the truck
  • Capacity decreases as reach increases
  • Truck positioning affects safe lift limits
  • Ground stability and load balance are critical
  • Incorrect assumptions can make a lift unsafe or impossible

Common Situations Where Hiab Services Are Essential

Hiab trucks are often required where access or unloading equipment is limited.

  • Construction sites without forklifts
  • Residential installations such as air conditioners or spas
  • Industrial equipment placement
  • Deliveries onto raised platforms or mezzanines
  • Rural properties with uneven terrain
  • Lifting freight over fences or obstacles

How QFM Arranges Hiab Freight Services

QFM coordinates Hiab deliveries through experienced crane-truck carriers and ensures the correct vehicle is allocated for each job.

Before confirming a Hiab service, QFM assesses:

  • Accurate freight weight and dimensions
  • Required lift height and reach
  • Site access conditions and ground stability
  • Overhead obstructions such as powerlines or trees
  • Placement requirements and unloading zones
  • Any permits or traffic management needs

Benefits of Using a Hiab Freight Service

Hiab deliveries provide major advantages for heavy or awkward freight:

  • No on-site lifting equipment required
  • Precise placement of freight
  • Improved safety for heavy loads
  • Reduced risk of failed deliveries
  • Suitable for complex construction and installation work

Best Practices When Booking a Hiab Delivery

To avoid delays or unsafe lifts, QFM recommends providing:

  • Confirmed weight and dimensions
  • Photos of unusual or irregular freight
  • Photos of delivery access and placement area
  • Clear placement instructions
  • Site rules or time restrictions
  • Notification of any additional movement or positioning needs

Getting Started With QFM Hiab Freight Services

QFM provides nationwide Hiab freight solutions for heavy, oversized and difficult-to-handle freight. We assess each job individually to ensure the safest and most efficient crane-truck setup is used.

From one-off machinery lifts to ongoing construction deliveries, QFM delivers compliant, reliable Hiab services across Australia.

If you need a Hiab freight service for heavy, long or awkward freight, QFM can organise the correct crane truck and manage your delivery from planning through to placement.

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